Job details

Extra-Curricular Administrative Assistant
Collège du Léman, Geneva, Switzerland

Job reference: 06686

Location: Collège du Léman, Geneva, Switzerland

Closing date: 15/06/2019

Department: Administrative

Main Purpose of the Role:

 

To assist the Extracurricular Department in the planning, organization, subscriptions, implementation and coordination of all extracurricular activities for day and boarding students, including private lessons.

 

Monday to Thursday and one Friday every four: 14:45 until 19:00 / Three Fridays out of four: 13:15 to 17.30

 

Key Responsibilities:

 

Customer Service

  • Provide customer service to parents whose children are enrolled in extracurricular activities through emails, phone calls and front desk enquires in a timely manner
  • Send daily communications (calls or email) to teachers for the coordination of activities and private lessons
  • Provide help and advice to parents using the Extracurricular program offer
  • Investigate and solve customer’s problems
  • Keep accurate records of discussions or correspondence with parents

Administration

  • Follow up of student’s subscription, attendance record and cancellation process for the extracurricular activities
  • Provide support for the administration of the private lesson program (Lessons planning, client service, registration, process, etc.)
  • Support the logistics for delivering the extracurricular activities and private lessons (teacher’s relations, absences, covers, room reservation, etc.)
  • Ensure departmental filing is keep updated
  • Maintain up to date the Extracurricular database
  • Provide support on the annual and periodical extracurricular activities planning, implementation of new programs
  • Other tasks as required by the management

Skills and Competencies

  • Excellent communication skills (written and oral)
  • Customer service oriented
  • Excellent analytical skills
  • Ability to work in a team and independently
  • Problem solving mindset
  • Excellent organization skills
  • Flexible
  • Ability to work under pressure
  • Fast typing
  • Detail oriented and meticulous

Qualifications, Knowledge and experience Required:

  • Graduate qualification obtained
  • Excel/Word advanced level, English and French advanced levels (One mother tongue)
  • Administration/financial experience

Qualifications, Knowledge and experience Preferred:

  • Ecole hôtelière, CFC Commerce, Travel agent Diploma
  • Other European languages is an asset

 

The closing date for this job has now passed.

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