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Job details

Database Support Engineer
Nord Anglia International School Hong Kong

Job reference: 014656

Location: Nord Anglia International School Hong Kong

Closing date: 31/01/2023

Department: IT

Job Description

Reporting to the IT Manager, the candidate will be responsible for providing in-house MIS database support.

  • Troubleshoot system hardware and software problems and diagnose and solve these faults in conjunction with local super users, IT staff and external vendors as appropriate.
  • Provide support, including procedural, documentation and training of new users as and when required in conjunction with local staff.
  • Consult clients/colleagues concerning the maintenance and performance of the software system and asking questions to obtain information clarify details and implement information. Constantly update technical knowledge and skills by attending in-house and/or external courses, reading manuals and accessing other web-based research materials (iSAMS blogs, forums and other publicly available information appropriate to the product development (issues and concerns). Problem-solving and thinking laterally as part of a team, or individually, to meet the needs of the project.
  • Install database server and configure new modules in conjunction with Central Office
  • Monitor and maintain software performance. Take users through a series of actions, either face to face, over the telephone or via remote desktop support as appropriate.
  • Find solutions to problems, be it through creating a desktop shortcut or fixing a major fault on the operating system/software.
  • Test and evaluate new technology in conjunction with the UK and Asia Regional support team before release. Further refining the ‘physical design’ to meet system storage requirements.
  • Install and test new versions of the database management system. Maintain data standards, including adherence to the Data Protection Act; Write database documentation, including data standards, procedures and definitions for the data dictionary (‘metadata’) to ensure reporting criteria are better understood by day to day super users.
  • Work across multi-campuses

Job Requirement

  • Higher Diploma or Degree holder in Information Technology or equivalent
  • Microsoft MCDBA
  • Minimum 3 years experiences in working Software packages, the support of and general maintenance
  • Basic Knowledge in XML coding
  • Strong experience of Microsoft SQL scripting
  • Experience in troubleshooting and system configuration
  • Familiar with Microsoft platform such as Windows server 2003/2008/2012, MS SQL 2005/2008, Domain Controller and Active Directory
  • Deployment and maintenance of hardware and software
  • Basic Knowledge in inseams system
  • ITIL qualified professional
  • Excellent organisational and negotiation skills
  • Strong proficiency with Microsoft Word and PowerPoint for producing reports and presentations.
  • Good cross-cultural, interpersonal and communication skills to interact with diverse nationalities and cultures.
  • Excellent analytical skills – with the passion and drive to demonstrate and quantify success.
  • Results orientated with the ability to consistently map efforts against identified KPIs.
  • Excellent time management skills and flexibility in dealing with multi-functional tasks.
  • You’d like to work in a purpose-led sector.

The successful candidate:

Nord Anglia Education is looking for someone with a positive, enthusiastic and self-motivated approach to their work, driven to strive for continual improvement and with a high level of personal integrity. As a member of the world’s leading premium schools group you will be joining an active network of like-minded people in Hong Kong and across the world. We are the world’s leading premium schools organisation with schools across China, South East Asia, the Middle East, Europe and North America.

To Apply: Please click the button below together with your resume stating your current & expected salary along with notice period.

Salary: Competitive

Start date: Immediate available is highly preferred

Compliance with visa requirements for working in Hong Kong.

At Nord Anglia Education we are committed to providing a world class, safe, happy environment in which children and young people can thrive and learn. We are committed to safeguarding and promoting the welfare of all our pupils irrespective of race, ability, religion, gender, or culture.

All post holders in regulated activity (having regular unsupervised contact with children) are subject to appropriate national and international vetting procedures including satisfactory criminal record checks from both your country of residence/birth and any country of residence within the last 10 years.

We are an equal opportunities employer and we welcome applications from all suitably qualified persons.

Please note, only shortlisted candidates will be contacted.